People Operations Coordinator
Remote-USA
Level II (3-5 years)
6 Months

8:00-5:00 in respective time zone Candidate in pacific or mountain time is preferred
 

About The Role
As an Employee Service Coordinator, you will be responsible for executing and supporting HR operations and transactions through Workday, ServiceNow HRSD, and other internal systems. Your day to day will focus on driving data accuracy, process consistency, and timely resolution of employee inquiries. You'll be a key player in enabling seamless onboarding, organizational changes, and recurring HR programs.

What You’ll Do:

• Support and process HR transactions as part of a tiered service delivery model, partnering with Tier 1 and various cross functional teams
• Monitor & maintain the Employee Service Center ServiceNow queue by resolving Tier 2 tickets, meeting case closure, and SLA adherence goals
• Manage a high volume of HR transactional work related, but not limited to hires, job changes, reorganizations, compensation changes
• Ensure data accuracy and integrity when entering various employee lifecycle changes in Workday
• Complete routine audits with a strong level of accuracy and attention to detail
• Apply the highest level of confidentiality regarding sensitive information and employee and candidate records
• Perform other duties or projects of a similar nature as assigned

Who You Are

• Detail oriented and highly organized, with a consistent track record of delivering accurate work
• Self motivated, can work reliably in a remote setting, and balances independent work while collaborating effectively with cross functional teams
• Comfortable handling multiple requests and adjusting when priorities shift
• Demonstrated ability to quickly learn and adapt to new systems, tools, and workflows
• A team player who actively looks for ways to improve processes and support peers
• Strong written and verbal communication skills; able to provide clear, professional service to various stakeholders
• Known for your discretion and ability to manage confidential information with integrity
• 2+ year of experience working in Workday(required), performing a wide range of employee lifecycle transactions
• Prior Experience in HR operations, shared services or employee support
• Familiarity with ticketing systems and SLA driven support models is a plus

Top Must‑Haves:

1. 2–3 years of Workday experience (core HR/employee lifecycle modules).
2. Experience managing a high-volume queue, preferably in ServiceNow.
3. Ability to handle multiple requests and pivot quickly as priorities shift.

Nice-to-Have:

• Process improvement mindset; someone comfortable challenging the status quo.T